Job with position of IT Service Desk Officer at PT Indonusa Telemedia (Telkom Vision)
Location: Jakarta
IT Service Desk Officer
Requirements:
At least Diploma / Associate Degree from reputable universities, majoring in IT/ComputerScience relevant fields
Good communication skills, mainly in complaints-handling, expectation-settings, and IT relevant technical requests.
Having 1 years experience as IT Helpdesk/ IT Service Desk / IT Support. Fresh graduated candidateswith broad knowledge are also welcomed.
Technical requirements: Good knowledges in general daily network, hardware, software troubleshootings (good knowledge of SQL, PHP, advanced MS Office applications is preferred)
Fast-learner, helpful, good team player and a result-oriented person is required
Responsibilities:
Provide first-level services to user in the area of daily IT Operation
Analyzes, assists, providessolution, and manages end user’s IT related SR (Service Requests) in order to meet the agreed SLA
Creates, manages & socializes the IT Operations related documentations and SOPs
Supporting IT Operation project when needed
If you meet the qualifications above, please submit your curriculum vitae and sent to: hrd@telkomvision.com
Please note that ONLY qualified candidates will be contacted.
